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Operating hours : Mon-Fri (9 AM ~ 5 PM, KST)
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Support in other languages will be provided in future.
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Knowledge base
FAQ
Getting Started
9
How to create a GOPAX account
OTP Authentication Guideline
Enhanced Verification (Jumio) Guideline
How do I deposit coins to GOPAX.COM?
Withdrawal limits by verification level
See all 9 articles
Account
9
Freezing your account
Unfreezing your account
How do I change my account password
Retrieving your password
Cannot receive e-mail verification code
See all 9 articles
2FA / OTP
5
Installing Google Authenticator (OTP)
Google Authenticator sync error (OTP)
Deactivating Google Auth (OTP) [Able to access OTP]
Resetting Google Auth (OTP) [Unable to access OTP]
Resetting Google Auth (OTP) using recovery code
Wallet Management
3
How do I check my wallet address
How do I generate my wallet address
I deposited wrong currency into my wallet
Deposit/Withdrawal
13
How do I deposit coins to GOPAX.COM?
How to withdraw coins
Minimum deposits and withdrawals, and fees
I withdrew funds to the wrong address
Can I deposit fiat currency?
See all 13 articles
Trading
1
How to trade
Security
1
Security Tips
Other
2
How to contact Helpdesk
How to check log in history
Help Desk Software
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