If you suspect that your identity is stolen or your account is hacked, contact our Helpdesk immediately and submit a ticket under [Freezing Account]. Our response may be delayed if you submit a ticket under a different category, or the information you provided is inaccurate.

If you cannot log in to your GOPAX.COM account, 

send us an e-mail at help@gopax.com from the e-mail address you signed up with.


The e-mail format can be found below:

*E-mail title: Freeze my GOPAX account
*Body text:

  • The e-mail address you used to sign up to GOPAX.COM
  • Recent trade history (type & amount of coins traded)
  • The reason for freezing your account



[How to contact Helpdesk]