1. If you are yet to receive coins on GOPAX.COM, please check transaction progress and confirmations on the blockchain network.
[How to check transaction status of withdrawal requests]


2. If you did not receive coins even though a fixed number of confirmations were made and the transaction status on the blockchain network shows as 'completed' or 'success', 
please submit a ticket to GOPAX.COM Helpdesk. When submitting your ticket, please select [Deposit] from the dropdown list and fill out the required fields. Our response may be delayed if you submit a ticket under a different category, or the information you provided is inaccurate.


[Required information]
- Withdraw address
- Destination address
- TxID
- Screenshot of the sending transaction