Stella Lumen, Mobius, Steem Dollar and select coins require you to insert your Memo ID in addition to your wallet address. Transactions will not go through if you fail to enter your Memo ID.

If you forgot or failed to insert your Memo ID, please submit a ticket to GOPAX.COM Helpdesk. 
When submitting your ticket, please select [Deposit] from the dropdown list and fill out the required fields. Our response may be delayed if you select a different ticket type, or the information you provided isn't accurate.

Please note that it may take a while for us to process your request (maximum 2-3 weeks).

Please provide the information below for us to verify your transaction:

- GOPAX.COM email address:
- Name of the coin and the transaction amount:
- Txid:
- Memo ID:
- A video of the withdrawal screen:

  The video should show you log in to the exchange you sent the coins from

  and navigating to the withdrawal screen, showing the actual transaction details 

  (including coin type, transaction amount, TxID, time of transaction)