Helpdesk

Account

Freezing your account
If you suspect that your identity is stolen or your account is hacked, contact our Helpdesk immediately and submit a ticket under [Freezing Account]. Our re...
Thu, 14 Jun, 2018 at 3:46 PM
Unfreezing your account
※You cannot withdraw funds for 48 hours after unfreezing your account. Please submit the files below in order to reactivate your GOPAX.COM account. 1. ...
Thu, 20 Sep, 2018 at 10:49 AM
How do I change my account password
1. Log in to GOPAX.COM. 2. Click on [Change Password] on the top right corner of the [Account] page. 3. Enter your current and new password th...
Mon, 28 May, 2018 at 4:01 PM
Retrieving your password
1. Click on [Reset Password] in your log in screen. 2. Enter the e-mail address used when you signed up. Click on [Send e-mail authentication code]...
Thu, 20 Sep, 2018 at 10:49 AM
Cannot receive e-mail verification code
1. Please check that your e-mail address is accurate. 2. It may take up to 10 minutes for the confirmation e-mail to arrive. If 10 minutes have passed and...
Thu, 14 Jun, 2018 at 3:49 PM
Cannot complete Enhanced Verification
Please submit a ticket to our GOPAX.COM Helpdesk if you are unable to complete Enhanced Verification. When submitting your ticket, please select [Enhanced V...
Tue, 12 Jun, 2018 at 3:44 PM
Changing your e-mail ID
You cannot change the e-mail ID you used to sign up to our service. To change your e-mail, please delete your account and register again with your preferred...
Thu, 14 Jun, 2018 at 3:49 PM
Changing your account information
1. Log in to GOPAX.COM. 2. Change your account information under the [Account] page.
Fri, 27 Jul, 2018 at 2:36 PM
Deleting your account
※Warning When deleting your account, GOPAX deletes all your personal information making it irretrievable, so please decide carefully. You will not be ab...
Tue, 19 Jun, 2018 at 5:59 PM